Welcome to my digital Blog ManojK365.com

Helping & Supporting on the Digital, Business & Technology with continuing the efforts to provide the Best Contents & Services focusing on the Value-Added Topics that have some definite Information to Business Community to succeed in Business Transformation & Growth.

Who Am I

Digital & Technology Partner. Helping & Contributing to Business & Community to reduce the Operating & Investment Cost by delivering Value-Added Technology Solutions & Services following Business Ideas, Demands & Opportunities

Vision & Mission

Strategic & Trusted Technology Partner. Driving Technology to achieve Business Revenues, Profits, and Efficiencies to resolve the bottom line and equip with the next level of success

What I Am Doing

Enabling value co-creation and driving cost-efficient Digitalization by providing reliable, secure, and integrated solutions to Business & Community. Available to discuss with anybody who wants to discuss and learn together

CONSULTING Digital & Technology

I believe that The Real Business of IT – Create and communicate Business Value. I am a Business Technology Partner & Consultant and have been part of complex Global IT & Business Transformation Journey in the past to solve Business Challenges and Problems aligning with Business Strategy.

I focused on Strategic Digital & IT Strategy for an organization, which aligned with the Business Strategy, Vision & Mission and KPI’s.

As an IT department in an organization, it is always challenging to meet and align the Business Demands. The ever-changing variables and dynamics of the Business keeps IT in a fix due to lack of IT Strategy and a clear IT Roadmap.

I am ITIL certified Global Information Technology Leader with 19+ years of cross-industries experience & knowledge to create & communicate Business Value by IT Portfolio & Program Management, Build Digital & IT Strategy, Deliver IT Services, Implement Enterprise Applications (ERP-SAP & QAD, CRM, SRM, PLM, Data & BI), and Business Process Management.

In this Digital Age, I understand the need and use of Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT), Robotic Process Automation (RPA), Enterprise Architecture, Cloud Computing & IT Security & Privacy to enable and drive cost-efficient Digital Transformation by providing reliable, secure, and integrated solutions.

#TalkToMe about resolving your bottom line and equip it with the next level of success. 


Helping & Supporting to Digital Transformation & Innovation as an IT driven and organizational-wide program aligning Technology and Business Processes with the employee’s workplace to increase interaction, elevate the digital experience and improve the operational efficiency by delivering the best practices and tools to accomplish the tasks. Digital Transformation starts with Digital Awareness - Why we need to go Digital? | Digital Vision & Strategy - What our Digital Future look like? | Digital Transformation - How do we realize our Digital Future.

Helping with IT Strategy & Governance with Ideas and Demands to standardize processes ensuring that all ideas, demands, and projects are evaluated in a structured way. Enabling to make use of the best ideas to co-create business value with a reliable, secure, and integrated solutions at the best cost and quality.

Helping with IT Security, Risk & Compliance to align all IT activities to manage risks effectively and stay on top of compliance. Ensured to support the current and future needs and complies with all IT-related mandates. Transform business goals into plans, activities, measures, and resources regarding the Information Security System.

Helping to transform Business Processes into plans, activities, measures, and resources regarding the Process Optimization and aligning with Industry standards, best practices, and frameworks.

Helping to Plan, Design, Build & Implement, Improve and Run Enterprise Applications that perform a specific task targeted to the needs of each corporate functions. Examples of business-critical applications are ERP, CRM, SRM.

Helping to create the IT Infrastructure & IT Operation to run entire enterprise landscape, operate physical components like computer and networking hardware, as well as software and network components to fulfil the Business Needs and long-term planning. 


General Guiding Principles

I aim to provide maximum long-term benefits to the enterprise as a whole while optimizing total costs of ownership and Business risks. Solutions must aim to maximize the cumulative business benefits over their entire lifecycle.

Always maintain capability levels and create solutions that are fit for purpose without over-engineering them.

Always choose the simplest solutions and aim to reduce operational complexity of the enterprise.

First Maximize reuse of existing Assets. If can’t reuse, procure externally. At the last option, build custom solutions.

Handle data creation, modification, and use enterprise wide in compliance with our data governance policy.

Always control the variety of technology platforms are in use.

Always manage security enterprise wide in compliance with our Security Governance policy and Information Security Board Recommendations.

Operate in Compliance with all applicable laws and regulations in the Country and external where applicable.

Always seek innovative ways to use technology for business advantage and Transformation.

Deliver best experiences to our customers with our services and products.

ITIL Guiding Principles

Everything the organization does should link back, directly or indirectly, to value for itself, its Customers and other Stakeholders.

▪ Know how consumers use each service.
▪ Encourage a focus on value among all staff.
▪ Focus on value during operational activity as well during improvement initiatives.
▪ Include a focus on value in every step of any improvement initiative.

When engaged in any improvement initiative, do NOT start over without first considering what is already available to be leveraged.

Working in a time-boxed, iterative manner with feedback loops embedded into the process allows for greater flexibility, faster responses to customer and business needs, the ability to discover and respond to failure earlier, and an overall improvement in quality. Organize work into smaller, manageable sections

When initiatives involve the right people in the correct roles, efforts benefit from better buy-in, more relevance and increased likelihood of long-term success. People and perspectives for successful collaboration can be found in all stakeholder

A holistic approach to service management requires an understanding of how all the parts of an organization work together in an integrated way.

Outcome-based thinking should be used to produce practical solutions which deliver valuable outcomes while using the minimum number of steps needed.

Optimization means to make something as effective and useful as makes sense. Before an activity can be effectively automated, it should be optimized to whatever degree is possible and reasonable. Automation is the use of technology to perform a step or series of steps correctly and consistently with limited or no human intervention.

Corporate Technology Leadership Experience

Trusted ITIL certified Global Information, Communication and Technology (IT/ICT) Partner with 19+ years of cross-industry experience (especially in Automotive Manufacturing) in IT Strategy & Roadmap using IT Service Strategy (PLAN). Enabling business value co-creation and driving cost efficient digitalization by providing reliable, secure and integrated solutions to follow the Vision and Mission of the Organizations

Creating high quality, secure and robust designs for new or improved IT Services to support the Business Strategy (Aligned IT Operating Model, Processes, Systems, delivered outcomes, resolved pain points, workflows, and metrics) by IT Service Design and Architect Business Focused Technology Solutions

Implementing and delivering responsive and efficient IT Services that meet Business needs and enhanced Customer Satisfaction. Build Technology as a Strategic and Competitive differentiator following IT Service Transition (BUILD) Model. Delivering IT Programs, Projects & Changes to fulfil Business Demands 

Providing a stable & secure Enterprise Infrastructure and Application Landscape that enabled the trusted Delivery of Services and Provided 24/7 support for Business-Critical systems by implemented ITIL based ITSM IT Service Operation (RUN) processes.

Process Management and Governance for Information Security, Process governance and auditing for IT Service processes like customer requirements, Process management of data protection and IT Risk Management, Consulting to the business for information security matters, Assess and measure IT Service Availability, Reliability, and Performance using IT Service Quality (ASSESS) Continual Service Improvement (CSI) Model.

Build 6-D Process & Delivery Model

Ideas to Solution Delivery &  Business Outcomes

“What are the current problems?”. Meaningful Discovery excellence in every action. Assimilating the requirements by completing the 360 degrees circle and even beyond is my first motto for delivering excellent results.

“What do we want?”. Envision the future beforehand. To arrive at that right business forecast, put heads together for ideation. The step “Define” is based on the Discovery artifacts collection in deriving the real-life predictive solutions to Design.

“How will we get what we want?”. Initiates by carefully screening client’s needs, modus-operandi, core values and envisioning dynamic business environment. For all this a continuing stream of insights, open discussions & workshops happen once again which swiftly conclude what a design CAN or CANNOT deliver.

“Let’s create what we want”. At this stage, the actual development starts. Sticks to the agreed blueprint. Also, make sure have proper guidelines in place about the right agile mindset, practices and methodologies. “Did we get what we want?” we test for defects and deficiencies. Fix those issues until the product meets the original specifications.​

“Let’s start using what we got.” At this stage, the goal is to deploy the solution to the production environment so users can start using the product or services after intense testing and acceptance.

“Let’s get this closer to what we want.” Allows any stakeholders to safely play with the product or services before releasing it to the market/business to avoid any final mistakes to be caught before releasing the product/services.

With a “best solution” approach for our customers across a complex range of multi-OEM support services. While providing service delivery solutions across all domains, put best efforts to deliver customized solutions, by optimal resource utilization which ensures client success and outcomes by my innovative solutions with Business/Customer Focused approach.

Manoj Kumar is a great professional to work with. His comprehensive knowledge on Business Processes, IT Systems, Stakeholder communication, Business Case development and focus on Business Outcomes, has always impressed me. 

I have had opportunity to work with Manoj on several occasions, and every time I have learnt something new from him. Manoj also has good business acumen and can perform considerably good ROI analysis. He strongly believes in a Outcome focused approach and ensures all partners in the engagement understand the same. 

Manoj also has valuable experience working in a Global Culture and provides pragmatic and insightful feedback to the global teams. He is also a process oriented individual and ensures that all company processes are followed. Personally, I have learnt a lot of things from Manoj and I am thankful to him for the same. Overall a great professional.

Vijay Sabarwal

MD, Aliter Business Solutions

I have worked with Manoj while with 2 different companies. Manoj can easily don the hat of a Solution manager and a Client – Partner with equal ease. Working with him is easy because he has got a sound knowledge of Business Processes and Solutions mapped to these processes. Working with him brings out the best in every Individual and directly contributes to the growth of every team member.

Manoj possesses a sound knowledge of the business requirements and the clarity he brings to the discussions has enabled our team to provide effective solutions.

He can work easily with all levels from CXO level executives to floor operators with equal ease.

Wishing him continued success in his current and future endeavours.

Venkateswaran Natarajan, PMP

Venkateswaran Natarajan, PMP

Senior Manager (QAD) at ATOS India

Manoj’s knowledge of the business systems is unparalleled. He can understand business and get teams together in a hurdle to resolve, promote solutions fairly easier.

His vision is akin to a product Manager who uses his organization skills and team to help business grow.

Rahul Singh
Rahul Singh

Enterprise Architect, Aliter Business Solutions

I’ve opportunity to work closely with Manoj during our EDI project with Vibracoustic where Manoj work as the head of IT department and leading the project directly. Manoj has strong leadership character, humble for his past achievement, get things done and possess wide range of knowledge of IT industry including but not limited to wide range of ERP systems.

My best experience with Manoj is for his responsiveness, willing to go extra mile to get best results and he always meet his commitment. Manoj always do great lengths of homework on work he carries out and can outline key concepts and requirement with all pros and cons. I recommend Manoj to anyone who is looking strong leadership, obsessed for best results and stand for their words.

Nitin Tiwari

Nitesh Tiwari

Lead Software Engineer at Refinitiv

Key Focused approach

Focused on Best Quality Designs to help organizations to achieve the outcomes and co-create business value. Focused on Profitable Growth to have Best Reach, Best Cost-Effective Leadership, Process Excellence to deliver Best Quality Services

One of the reasons why I can’t find meaningful performance measures for our projects has to do with whether the projects are about actions or results. Action-oriented projects aren’t true projects, since projects should be about making a difference, not just doing stuff. My Projects Deliveries are based on Business outcomes and co-creation of Business Value. 

Experience sets us apart. Myself and Each of our team members has different personal things that he or she prioritizes. As a team, we work around and respect these commitments and we are evolving.

A profitability measure that evaluates the performance of a business by dividing net profit by net worth. I am using ROI in several different ways to gauge the profitability of business or projects.

Providing 24×7 support services with zero downtime in for Business Critical Services and Processes

  • Level I & Level II support for users of the software via e-mail, chat & phone
  • Level III support via escalation
  • 24/7 to support users using Major Incident Process
  • Support for pre-sales questions as well as post-sales support of Services and Products

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