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IT Service Management (ITIL 4)
ITIL Foundation Introduction (ITIL 4 Edition)
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The ITIL Service Value System
1. ITIL Service Value Chain 2. ITIL Practices 3. ITIL Guiding Principles 5. Governance 6. Continual Improvement
Source: ITIL Axelos Publications
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The ITIL Service Value Chain
1. Plan 2. Improve 3. Engage 4. Design and Transition 5. Obtain/Build 6. Deliver and Support
Source: ITIL Axelos Publications
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The ITIL Four Demensions Model
1. Organizations and People 2. Information and Technology 3. Partners and Suppliers 4. Value Streams and Processes
Source: ITIL Axelos Publications
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The ITIL Practices
1. General Management Practices (14) 2. Service Management Practices (17) 3. Technical Management Practices (3)
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The ITIL Guiding Priciples
1. Focus on Value 2. Start where you are 3. Progress Iteratively with Feedback 4. Collaborate and Promote Visibility 5. Think and Work holistically 6. Keep it simple and practical 7. Optimize and Automate
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