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In ITIL 4, The purpose of the Problem Management Practice / Process is to reduce the likelihood and impact of incidents by identifying actual and …
The Best Essential Guide to ITIL Problem Management (ITIL 4) Read More »
ITIL Incident Management Process is the part of IT Service Operations in IT Service Management (ITSM) and Incident Manager is the Process Owner of this …
The Best Ultimate Essential Guide of ITIL Incident Management Read More »
The purpose of the Monitoring and Event Management practice is to systematically observe services and service components, and record and report selected changes of state …
Hidden Secrets of ITIL Event Management Best Practices Read More »
Meetings with Microsoft Teams Microsoft introduces Microsoft Teams for teamwork in Microsoft 365 as a Hub for many applications connected with Teams. You can invite …
